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For many management positions, leadership skills are paramount. A bachelor of art in service management will carry on the tradition of learning to lead in management. The art of service management is in understanding the needs that a given service is designed to satisfy. It is the needs of the consumer, government, or business that drive the sales, marketing, and implementations of the service sector. In order to compete against similar products and services, the organization must learn to solve the consumer’s problems better, with less hassle, and with greater satisfaction than the competition. Not only will students of the program learn such essential skills through learning to understand the consumer, market research, trends, and technology, but they will also learn the leadership aspects required of any manager.

As an expert in service management and the intersection of customers and business, graduates of the program will be well-suited to take on careers in customer service, quality assurance, and service management. Other careers that require a good understanding of how to deal with customers are positions in sales. The leadership qualities gained through the degree program will also make graduates great candidates for many management positions at various organizations. Anywhere that customers, services, or management are of utmost importance there will be prime careers for graduates of the program.

Example Courses

• Managing the Customer Experience
• Leading the Customer-Driven Organization
• The Art of Human Experience

Potential Industries

• Customer Service
• Sales Directing
• Service Management

Colleges Offering Degree

• Jones International University